CUSTOMER SERVICE
District customers frequently call when they have problems with their sanitary sewer. Since the District assumes responsibility for mainlines, side sewer connections to the mainline and the side sewer from the mainline to the end of the 6" side sewer stub, all calls are investigated promptly. District personnel check the mainline to determine if a blockage is present. If the mainline is flowing properly, the resident is instructed to contact a plumbing service. Once the customer has attempted to correct the problem , the District may assist the customer, depending on where and what problem was found by the plumbing service. If the District provides assistance to the customer, a Right of Entry/Indemnification Agreement is given to the customer to sign. This allows District personnel to enter upon private property for the purpose of using the resident’s clean-out to access the District’s portion of the side sewer. District personnel may then jet, rod or TV inspect the side sewer.